Returning Your Hired Instrument
Pack it, scan a QR code, and post it back — no satchel to wait for, no printer needed.
Returning by post — how it works
Returning your instrument is designed to be as simple as possible — no waiting for packaging, no figuring out postage, and no printer needed. Everything you need is already in the box.
When your instrument was dispatched, we included a heavy-duty poly bag and a step-by-step instruction card. Keep these — they're your return kit.
Pack the instrument in its case, inside the original box. Include all accessories — see the list below for what should be there.
Take a photo of the instrument before you close the box — from all angles, with accessories visible. This protects you if there's ever a question about condition.
Slide the box into the poly bag and seal it. The bag conceals the contents and protects against weather.
Visit musicrentals.com.au/return and complete the return form — takes about two minutes. You'll need your email address and the mobile number on your account.
We'll email you a prepaid Australia Post return label — it arrives as a QR code. No printer needed.
Take the package to any Australia Post outlet, show the QR code on your phone, and hand it over. Get a receipt with your tracking number.
Your billing pauses immediately from the moment you submit the return form — we never charge you while your instrument is in transit.
We'll confirm receipt within 2 business days of the instrument arriving and close your account.
Ready to return your instrument?
- Pack instrument in case, in this box, with all accessories
- Take photos of everything before closing
- Slide box into the poly bag and seal
- Visit musicrentals.com.au/return on your phone
- We'll email your Australia Post QR code — no printing needed
- Show QR at any post office and hand it over
- Keep your receipt — your billing stops now
Questions? info@musicrentals.au · musicrentals.com.au
This is the same instruction card that comes in the box with your instrument — handy to have here too if yours goes missing.
What happens to your subscription
Your billing pauses immediately from the moment you submit the return form at musicrentals.com.au/return — we never charge you for time the instrument is in transit. Once we confirm arrival, your subscription is cancelled and your account is closed — no further charges. We confirm receipt within 2 business days of the instrument arriving; if it's been longer than that, contact us and we'll chase it up together.
What to include in the return
Please return everything that came with your instrument. For reference:
- Flute: cleaning rod and carry case
- Clarinet: mouthpiece with ligature and cap, cleaning pull-through, cork grease, carry case (reeds are consumables — no need to return)
- Alto/Tenor Sax: mouthpiece with ligature and cap, cleaning pull-through, cork grease, neck strap, carry case
- Trumpet: mouthpiece, valve oil, carry case
- Trombone: mouthpiece, slide spray bottle, carry case
- French Horn: mouthpiece, carry case
- Oboe: cleaning pull-through, cork grease, carry case
- Violin/Viola: bow, shoulder rest, rosin, carry case
- Cello: bow, rosin, padded bag
- Double Bass: bow, rosin, padded bag
- Lever Harp: tuning key, padded carry bag
Missing accessories aren't a drama — just let us know what's not coming back and why.
Returning at our collection centre
If you're in Perth, you're welcome to drop the instrument back at our collection centre — Shop 1/3 Morris Place, Innaloo WA 6018, Monday to Saturday 9am–5pm. Bring the instrument and all accessories and we'll handle everything on the spot. Your subscription is cancelled the same day.
Frequently asked questions
How do I get a return label?
You don't need to arrange postage yourself. When you submit your return at musicrentals.com.au/return, we'll email you a prepaid Australia Post label as a QR code — just show it on your phone at any post office. No printing needed.
What if I've lost the poly bag that came with the instrument?
Any sturdy bag or wrap that covers the box will do — the important thing is that the box is protected and the label is clearly visible. Contact us if you're unsure.
What if I've lost the instruction card?
Everything you need is at musicrentals.com.au/returns-guide. The return form and your prepaid label are always available there regardless of whether you have the original card.
Do I need to print anything?
No — the Australia Post label is sent as a QR code. Just show your phone screen at the post office counter.
How long does it take for my billing to stop?
Your billing pauses the moment you submit the return form — not when the instrument arrives. You're never charged for time it's in the post.
What if I can't get to a post office?
Contact us at info@musicrentals.au and we'll find a solution — including arranging a pickup in some circumstances.
Can I return before the 3 months are up?
Yes — you can return anytime after your first 3 months. The upfront payment covers months 1–3 and is non-refundable, but there are no charges beyond that once you return.
What if the instrument is damaged?
Normal wear and tear is part of the hire — we service everything between hires. If there's damage beyond fair wear, we'll assess it and contact you before any charge is raised. Your condition photos from the return steps above are the reference point.
What if I've lost an accessory?
Let us know when you submit your return form. Most consumables (reeds, valve oil) are expected to be used. For larger items, we'll discuss case by case.
How long does a refund take if I overpaid?
If your account is in credit for any reason, refunds go back to the original card within 5–7 business days.
Can I pause my hire instead of returning?
Not currently — the options are continue or return. If your situation is unusual, contact us and we'll see what we can do.
Ready to return?
Submit the return form and we'll email you your prepaid QR code label — takes about two minutes.